ΘΕΣΕΙΣ ΕΡΓΑΣΙΑΣ

ACCOUNT MANAGER | TICKETMASTER SINGLE MEMBER SA

The Account Manager focuses exclusively on client accounts, concentrating on the needs of clients within Hellas and abroad. Responsible for managing, supporting, servicing the account related needs of an assigned set of clients. Account management responsibilities include developing strong interpersonal skills with customers and connecting with key business executives. Answers client inquiries and identifies new business opportunities among existing customers. The Account Manager will liaise with cross-functional internal teams (including Sales, Development and Financial departments) to improve the entire customer experience.

WHAT YOU WILL BE DOING

  • Providing excellent support to clients by proactively engaging and responding to client questions in a timely manner
  • Completing projects by coordinating resources and timetables with clients  and production/development team members
  • Managing and setting up project calendars and kick-off meetings with client including on-site and off- site meetings with/for client and production team members
  • Setting up and managing monthly/weekly/daily calls/communications and documenting all activities that emerge from client discussions
  • Promoting the company, its objectives, services and achievements to our clients with an understanding of internal technical parameters
  • Informing clients about system’s new and existing features and improvements
  • Working closely with the Development Department and Product Manager to provide clients with updates on various features of all products and offer solutions for the most successful launches
  • Working closely with business development manager
  • Balancing project requests while maintaining a long-term vision for each product line and customer relations
  • Maintaining quality services by establishing and increasing organization’s standards
  • Communicating to Director on content, timelines, conflicts and product feature requests
  • Preparing reports on account status
  • Preparing weekly reports on clients’ sales performance

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

  • Deep knowledge of Ticketmaster (Tickethour) technology to enable support customers
  • Proficient in MS Office products and call centre equipment/software programs
  • Strong attention to detail
  • Flexibility and adaptability as you will be dealing every day with different personalities
  • Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Problem Solving
  • Addressing client’s concerns and ensuring the resolution of issues in a timely manner, with following up when appropriate
  • Ensuring clients are proficient in using TM products and services by identifying user needs
  • Coordinating training and consultative service
  • Training and coaching box office staff
  • Documenting box office procedures / Creating manuals
  • Providing 24/7 support to clients for troubleshooting high severity requests
  • Handling client’s complaints providing appropriate solutions and alternatives within the time limits; following up to ensure resolution. Keeping records of client’s interactions, processing accounts and filing documents
  • Properly separating unresolved queries and promoting them to the next level of support
  • Communicating with colleagues abroad as needed
  • Supporting and training colleagues/partners abroad that use TM ticketing platform
  • Creating venues, events, performances and every feature available at the backoffice for a set of clients
  • Reviewing contracts in collaboration with the business development team
  • Weekly checking every ticketing application and evaluating its proper operation
  • Supporting company’s info email and inbound calls
  • Attending corporate meetings and workshops
  • Other tasks as may be directed by the COO or Line Manager

YOU (BEHAVIOURAL REQUIREMENTS AND LINK TO TICKETMASTER PRINCIPLES)

  • Deep knowledge of Ticketmaster (Tickethour) technology to enable support of both team members and clients
  • Strong understanding of venue operations, in respect of ticketing, event day operations, access control and problem solving
  • Proficient in Microsoft Office products
  • Proficient in accounting and reconciliation related to ticketing
  • Strong attention to detail
  • Excellent time management skills
  • To understand how technical requests flow into various types of products

YOU (BEHAVIOURAL REQUIREMENTS AND LINK TO TICKETMASTER PRINCIPLES)

  • Excellent listening, negotiation and presentation abilities
  • Detail-oriented and takes pride in high quality work
  • Ability to be flexible in a varied and constantly changing environment
  • Passion for high quality service and support
  • Forward-thinking and proactive
  • Strong teamwork skills
  • Maintain a positive and ‘can do’ attitude and with that a determination to succeed in a challenging and competitive environment
  • Ability to take responsibility and make decisions in challenging situations, whilst remaining calm
  • Analytical and strategic thinking

TICKETMASTER PRINCIPLES

  • Accountability – take ownership and act
  • Integrity – do what you say you are going to do
  • Teamwork – help other succeed
  • Communication – be transparent
  • Service Excellence – Simpler is better
  • Innovation – embrace change and new ideas

Ticketmaster, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of four core business areas: Concerts, Ticketing, Artist Nation and Sponsorship & Advertising. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

TERMS & CONDITIONS

Permanent, full time 2 positions.

Χώρα Απασχόλησης: 
Εσωτερικό
 
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ΕΠΙΚΟΙΝΩΝΙΑ

Οικονομικό Πανεπιστήμιο ΑΘηνών
Γραμματεία: Μαριάνθη Ψηλού
Ευελπίδων 47α, ΤΚ-113 62, Αθήνα, Ελλάδα

  • +30 210 820 3690
  • +30 210 820 3634
  • athensmba@aueb.gr

 

Εθνικό Μετσόβιο Πολυτεχνείο
Γραμματεία: Βέρα Τζίμα
Ηρώων Πολυτεχνείου 9, ΤΚ-15780, Ζωγράφου, Ελλάδα

  • +30 210 772 3695
  • +30 210 772 3698
  • athensmba@central.ntua.gr

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